Contact Us

Got a question about one of the casinos not on GamStop featured on shirley-hotel.co.uk, spotted something out of date, or want to flag a new operator we should look at? This page explains how to reach us and what we can help with.

How to reach the team

The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though busier periods can occasionally push that out a little.

When you write in, it helps to be specific. Let us know:

• Which casino or page your message relates to
• Whether it's a factual query, a correction, or general feedback
• Any relevant details, such as screenshots or dates, if you're reporting an issue with a listed brand

What we can help with

Our inbox covers a fairly wide range of topics connected to the site's focus on casinos not on GamStop, including:

• Review queries — questions about how we assessed brands such as Betmica, Kikibet or Betninja, and why they're ranked where they are
• Corrections — bonus terms, licensing details or payment information that may have changed since publication
• New site suggestions — if you've come across a new casino not on GamStop and think it's worth a look
• General feedback — your own experience with a listed site, positive or negative, which feeds into how we keep our coverage current

For broader background on how the platform itself works, our guide to non GamStop casinos covers the practical side of choosing and using these sites, while our About Us page explains more about what Non Gamstop Casinos does and how the site is put together.

Questions about self-exclusion or safer gambling

If your message relates to managing your own play — pausing, setting limits, or thinking through whether GamStop or another route suits you better — our Responsible Gambling page is the best starting point. It sets out the tools and support options available, separate from anything editorial we cover here. Gambling should always sit within what you can comfortably afford, and all activity on this site is intended for readers aged 18 and over.

Site policies and terms

If you have a question about how we use information submitted through this site, or how our content and affiliate relationships work, our Terms and Conditions page has the detail. As with all our rankings, brands do not pay to be listed higher — commission from any casino we link to does not influence position or rating.

What happens after you get in touch

Once we receive a message, we log it against the relevant page or brand. Factual corrections are checked against the operator's current terms before anything is amended, and suggestions for new casinos not on GamStop go through the same review process we apply to every brand already listed. We won't always be able to action every request — particularly where a suggested site falls outside what we can verify — but every message is read.

We're not able to intervene directly with a casino on a customer's behalf, resolve individual account or withdrawal disputes, or offer financial or legal advice. For account-specific issues, the operator's own support channels remain the right first port of call.