- All prices quoted include a full English breakfast and VAT when applicable.
- Should you need to amend or cancel your booking please contact the hotel immediately. If the booking is amended within 14 days of the scheduled check-in time of the date of arrival, and as a result you cancel any/all room night or nights with less than 14 days notice, a charge equivalent to the total price (including any supplements selected by you) for that room night or nights will be levied unless the room is re-let for the full duration of the cancelled booking. In this event the appropriate fee will be charged without prior consent being required to the credit or debit card used at the time of the booking. A £10 administration fee will apply to any refund.
- Payments made for Special Events or Murder Mysteries cannot be refunded under any circumstances unless cancelled by the venue
- In the event of the guests non arrival the total outstanding amount excluding any deposit paid prior to the arrival date will be charged to the credit or debit card used at the time of the booking.
- In the event of an early departure the person, persons or organisation responsible for the booking will be liable for the full cost of the booked stay.
- We strongly recommend that guests purchase travel insurance.
- Balances are to be paid on arrival by cash, credit or debit card. We are unable to accept cheques as balance payments under any circumstances.
- Rooms are normally available after 2pm (scheduled check-in time) on the day of arrival.
- Guests are asked to vacate their rooms by 10.30am (scheduled check-out time) on the day of departure.
- In line with the non-smoking legislation and for the comfort of guests a strict non-smoking policy operates throughout the hotel building. THIS INCLUDES SMOKING THROUGH AN OPEN DOOR OR WINDOW. Guests who fail to adhere to the law will be asked to leave the hotel immediately and a charge equal to three times the current booked room occupancy daily rate will be levied in order to completely air and clean the room. No refund for any period of the remaining stay will be given. Please remember that stale tobacco smoke will linger in a room for many days and is difficult to disperse making it both unpleasant and unhygienic. If it is discovered that a guest has been smoking and they have already checked out, the credit or debit card used at the time of the booking will have a charge made against it equal to three times the daily room occupancy rate without the prior consent being sought. PLEASE REMEMBER THAT IT IS NOW LAW NOT TO SMOKE WITHIN THE HOTEL BUILDINGS.
- Guests are politely asked to behave in a respectful manner and not to cause any nuisance or behave in a violent or abusive way. In the event of this occurring the offending person or persons will be asked to leave the premises immediately. No refund for any period of the remaining stay will be given.
- The right is reserved to charge for the replacement, cleaning or repair of any item(s) belonging to the hotel, or the fabric of the hotel itself, damaged either willfully or because reasonable precautions have not been taken. In this event your credit or debit card used at the time of booking will be charged without prior consent being required for the costs incurred.
- Group bookings such as stags or hens are not accepted. Bookings of this nature made in an underhand manner will be cancelled and the full cost of the stay charged to the credit or debit card used at the time of the booking.
- Foods such as take-aways, pizzas, etc are strictly not allowed to be brought onto the premises.
- Apologies but pets are not permitted in the hotel with the exception of working guide or hearing dogs..
- It is not possible to accommodate for any person with a life threatening nut or food allergy as we cannot guarantee the derivation of every item of food or drink in our kitchen or within the premises. We are however happy to cater for any other dietary needs, such as gluten-free, diabetic or vegetarian diets.
- By making a booking at ‘The Shirley’ guests or their appointed agents are accepting the above terms and conditions.